Refund Policy

At jazon.shop, we take pride in delivering bespoke digital content crafted to your specifications. As a UK-based business, our refund policy complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 to ensure fair treatment of all our customers.

Eligibility for Refunds : Refunds for digital products may be issued in the following cases:

1. Non-Delivery : If your product was not delivered due to a technical issue or error on our part, you may be entitled to a full refund.
2. Faulty Product : Should the digital product be defective or not perform as promised, we will issue a refund or a replacement at no extra cost.

Non-Refundable : Cases We cannot offer refunds in the following circumstances:

1. Download or Access Commenced: Once the product has been accessed, downloaded, or personalised as requested, the right to cancel is lost.
2. Change of Mind: Refunds will not be issued if you simply change your mind.
3. Unsuitability or Dislike: Refunds will not be granted if you are dissatisfied with the product without demonstrable fault.

Our Quality : Promise Every custom digital product is rigorously reviewed prior to delivery. However, if you believe your product does not meet the advertised criteria, please contact our team within 14 days of purchase for review.

Contact: support@jazon.shop